Samsung offer disgusting service, inferior products and no after sales service, Game stores getaway umhlanga (this store deceived my elderly parents into purchasing a defective samsung fridge)

This product was purchased by my elderly parents from games stores gateway umhlanga. Game stores has had a stellar reputation and thus the reason for my parents making this their one stop shopping destination. They were led to believe this was a good product by the store/sales person. It was a supposed stainless steel Samsung fridge. I noticed the fridge door (top door) was rusted very badly and also a problem with the cooling. Upon making several enquiries was directed to Samsung repair centre durban were I was informed that I couldn't get a replacement door as they had no stock of this item and would not be receiving this item anytime soon or ever. I was also informed by the service agent that my request for this item was very strange as the door in question was made of stainless steel. This was surprising to say the least as looking at the fridge door one could swear it was made of mild steel. Clearly something was a miss, Samsung using inferior parts/components?? I enquired further with Samsung customer care and was provided with reference ***. I was told I will be contacted shortly. On 2024/06/19 I spoke to Vaughn at Samsung customer care. He said he is not technically inclined and that the unit is out of warranty (1year). I tried explaining to him that the door was made out stainless steel which is not supposed to rust or not rust like its current state and this whilst being well taken care off. The refrigerator was always indoors and still remains in my parents kitchen to date (albeit an eyesore at the moment). Vaughn offered no compassion and said he was not willing to consult with a technician or any another personnel at Samsung to verify the component quality. I was offered a 10% discount of future Samsung products which is ridiculous as I will not recommend any Samsung product to anyone. I was shocked at Vaughns response and the manner in which he addressed this complaint. I would urge his superiors intervene as there must be several other unsatisfied clients after their interactions with him.

The problem herein lies that my folks were deceived and now are getting little to no help from the vendors to the point were I have to intervene. My folks are elderly and this has taken a toll on their health in their attempts to resolve and their finances as this repairs and or purchasing a new fridge is a huge financial blow to them and my family. There is no accountability by any of the corporations/companies mentioned here!

Big corporations should not be allowed to deceive clients and provide defective products. I urge for this matter to be adressed to the relevant personnel and actions to be taken.

Details as follows: The model number: RL43WCIH Serial number: A37641AB401083 R Store where item was purchased: Game stores Umhlanga Gateway