1 reviews | Active since Sept 2020
Samsung Note20 e-voucher
I pre-ordered the Samsung Note 20 that was being advertised that you would receive an e-voucher for R4000 . My decision to get the Note 20 was based on the fact that l would receive the E-voucher. I claimed the voucher on Samsung members and received no response . Since the 24th of August , l have phoned and emailed Samsung a number of times, and getting responses like '"we are escalating the matter, we are investigating, your voucher was approved and you will receive an email within 24hrs". Yesterday the 10th of September , was told to send another email with proof of purchase and delivery, to another different email address!! I have been asked to send this proof several times, with no response at all. I will never order a Samsung again.!! For a company as big as its frustrating. Their customer service is pathetic!!
Thank you for bringing this to our attention.
We do have the relevant team looking into this , we will get back to you.
Our sincere apologies for any inconvenience caused.
LP
Thank you for bringing this to our attention.
We do have the relevant team looking into this , we will get back to you.
Our sincere apologies for any inconvenience caused.
LP
On the 11th of September, you responded that there is a " .. relevant team looking into this..". Since then l have emailed again my receipt/ invoice from Vodafone, and all required documents. However, after 4 emails and 6 calls, " the relevant team", has not responded to me
On the 11th of September, you responded that there is a " .. relevant team looking into this..". Since then l have emailed again my receipt/ invoice from Vodafone, and all required documents. However, after 4 emails and 6 calls, " the relevant team", has not responded to me