CR
Christopher R

1 reviews | Active since Jun 2020

08 Jun 2020, 12:31

Samsung note 9 worst phone and service by far

Bought a samsung note 9 about 9 months ago on contract, the first battery exploded in the phone, i replaced the battery with a new origional Samsung battery 3 months ago and its already swollen up like it did with the old battery before it exploded.....

The phone does not charge unless the phone is off.

It gets hot verry quickly.

Samsung told me that i need to send the phone in for repairs, so now i have to sit without a phone for 6 weeks but i cant do that because i dont have a replacement phone....

The issue is obviously with the phone itself...

Cell c told me that if i send the phone in for repairs they wont be able to fix it because i did not replace the previous battery through samsung.....

This is unexpectable service for a phone that cost R18 000.

If this battery explodes in my ear then we will have big issues in court.

The service i got from samsung care is just shocking, as i explained myself they just tell me (sorry sir i dont want to tell you that you lie)??????

Now i need to sit without a phone for 6 weeks just for them to tell me that they are not going to fix the phone, this is bull****..

Christopher Rheeder ***

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jun 2020, 12:33
Official
 Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
^SS