SAMSUNG NOTE 9 - NOT WORTH THE PRICE NOR THE INCOMPETENCE!

I bough a Note 9 for R 19 000.00 at the end of November 2018. After just two weeks I started having problems with the phone not charging with the charger port! According to the Vodoshop where I bought the phone this is a everyday problem with the note 9, so beware! In order to have my phone working I was forced to buy an extra cordless charger. Its now the 15 of January 2019 and its still not charging with the Samsung charger. It has a battery-live of about two hours. Apparently another note 9 problem... In order to get the phone assessed, (Before its even repaired...) Samsung expects me to drive 240 kilometers to Polokwane to a service center, that according to the local Vodoshop will still have to send the phone for repairs to Johannesburg because Polokwane can not deal with something of this nature, leaving me without a phone for 3 to 4 weeks! Totally Ridiculous! The arrogance of this company is staggering. SO BEFORE YOU SPEND MONEY ON THE NOTE 9... Buy something cheap that you can replace as you are guaranteed problems with the Note 9!!!

I have had several telephone conversations with Samsung: Their Customer relations are PATHETIC! You get to listen to the same story over and over and over, BUT NO SOLUTIONS! No Supervisors available - ever! Promises of returned phone calls never materializes! This company, its Management, Employees and products is a complete joke!

The reference number supp**** by their contact centers also does not guarantee any action from them, neither does their responses on hellopeter.com, so do not be fooled by the fact that they actually reply, its just a means to shut complaints down as there is never any action with regards to complaints by their rude personnel! Do yourself a favor and check the feedback from people making complaints after Samsung rep****! Nothing comes from their replies, neither do they use a public forum to come up with amicable solutions, because they are ashamed of their conduct! They hide behind worthless reference numbers but does nothing about any complaints! I've even emailed one of their South African Directors who has done as much as the rest of the "Samsung Team"! Nothing! STAY AWAY FROM SAMSUNG and save yourself the frustration!