FJ
Francoise J

1 reviews | Active since Jan 2010

15 Jan 2019, 14:36

SAMSUNG NOTE 9 - NOT WORTH THE PRICE NOR THE INCOMPETENCE!

I bough a Note 9 for R 19 000.00 at the end of November 2018. After just two weeks I started having problems with the phone not charging with the charger port! According to the Vodoshop where I bought the phone this is a everyday problem with the note 9, so beware! In order to have my phone working I was forced to buy an extra cordless charger. Its now the 15 of January 2019 and its still not charging with the Samsung charger. It has a battery-live of about two hours. Apparently another note 9 problem... In order to get the phone assesed, (Before its even repaired...) Samsung expects me to drive 240 kilometers to Polokwane to a service center, that according to the local Vodoshop will still have to send the phone for repairs to Johannesburg because Polokwane can not deal with something of this nature, leaving me without a phone for 3 to 4 weeks! Totally Ridiculous! The arrogance of this company is staggering. SO BEFORE YOU SPEND MONEY ON THE NOTE 9... Buy something cheap that you can replace as you are guaranteed problems with the Note 9!!!

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply15 Jan 2019, 14:43
Official
 Good day  Francoise 

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^TM
FJ
Francoise J's update15 Jan 2019, 14:50
Reviewer Update
Your "Voice of Customer team" are just that: a voice but no action! I spend 29 minuets with them on the phone and I am no closer to a solution to stop wasting your time and mine! You have but two options: 1. Replace the phone immediately, or 2: Give me my money back! Easy! I am done listening to your sad excuses!
Samsung South Africa
Samsung South Africa's reply15 Jan 2019, 14:52
Official
 
Good day Franscoise
 
Herewith your reference number:    

***
 
Regards,
SamsungSA:^AH 
FJ
Francoise J's update15 Jan 2019, 15:09
Reviewer Update
Will this reference number charge my phone? Will it allow me to have a batter live of more than 2 hours? Please explain!