Samsung Note 9 and Accessories

I feel the launch of the new Samsung Note 9 was extremely poor planned and organised. which is disappointing as i think its a great phone. After no one new about the launch at any of the cellphone shops i finally received my phone on the 24th August from Vodacom. i was promised that it comes with accessories but when i received my phone i was told that they haven't received the accessories yet but the company said it would be there that afternoon. it is now the 4th September and i still do not have any accessories with the same promises made everyday with no delivery. i feel this was supposed to be arranged to have been able to give to the customers on the day the phone was released and with the contracts. the same thing is happening with a friend that also got the phone from MTN who was told he needs to register on line but after a week it was said that the system has an error and cannot process anything. i feel Samsung is supposed to manage this process as it has a huge negative reflection on their brand seeing that its their product. I am not sure when i will get the accessories but hope it is before the new galaxy launches.