Samsung note 9

So i order my Note 9 on pre order.

As on the 15 Feb i wanted to use my spen and it was not klickieng to come out. I took it to mtn they send to Samsung as the fone is 6month old iam verry disipointed . After almost 2 weeks i call mtn to ask how far they are and they told me to call Samsung. I call Samsung's they told me they waiting for parts so i asked how long they told me they waiting for parts for my screen not responding? So i told them no i send it in for spen and they told me yes they picked it up and they will send the quote as ot was my fault as it was puted in incorectly and i need to pay it and the screen is under warrenty.

I never had any problems with screen and know they tell me this?

R950 FOR A spen not even 6 month old?

This is a rip of !

Regards