Samsung Note 8 Dex promotion

I am writing this review and am quite appalled at the way Samsung is shafting the new owners of their flagship cell phone the Samsung Note 8. Samsung recently ran a promotion for all owners of a Note 8 to get a free Samsung Dex. Their website shows where they are running the promotion and up until what date. (from 26th September to the 15th October 2017)

As I have recently acquired my Note 8 device at considerable monthly cost to me, I proceeded to go to the Canal Walk promotion kiosk on the 10th October 2017, which is being run by Brandsoldiers/tonic and was informed that the promotion had ended and that they were not providing free Dex's even though the consultants confirmed the day before that the promotion would be running until the 16th October 2017. The consultants were informed the morning of the 10th October 2017 that they were not to issue any more Dex devices as the promotion was over. I spoke to the supervisor from Brandsoliders/Tonic (Tatenda ********** 027) and she indicated that as per the Terms and conditions on the Samsung website it says the promotion will run until the 9th October 2017 or longer if Samsung extends it. This should not matter as the consultants informed us the day before (9th October 2017) that the promotion was carrying on until the 16th October 2017.

This kind of baiting is completely unacceptable from a company like Samsung and seeing as how I am spending an extraordinary amount of money with your company for all my household devices, I am being shafted when it comes to the Dex device. This kind of service is completely unacceptable.

I implore you to reconsider this position as it is an unfair situation and your customers should not have to suffer because of inefficient promotions companies you use.