rP
robin P

1 reviews | Active since Apr 2019

03 Apr 2019, 10:36

samsung note 8 black dot on screen

i bought a Samsung NOTE 8 cellphone 6 months ago and notice a small black dot on the top left, i actually thought it was part of the side display. over the months it has got bigger and thought i send it in, the technician said it was a default on the screen and started booking it in, after close inspection they noticed a small crack at the bottom right hand side of screen hardly noticeable. i was then told all guarantee has fallen away and they cannot fix the dot as its there policy that if the screen is damaged in anyway they cannot fix it. i find this really unacceptable as the small crack has nothing to do with the defect screen, i have also googled and seen this is a defect on Samsung phones. Im not going to let this go and will take it further,

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Replies (3)
Samsung South Africa
Samsung South Africa's reply03 Apr 2019, 10:37
Official
Good day Robin
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 
Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply03 Apr 2019, 10:41
Official
Good day Robin
Herewith your reference number:    
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SamsungSA:^LZ
rP
robin P's update07 Apr 2019, 11:34
Reviewer Update
i have only had a phone call from them telling me they will look into it and thats about it, looks like samsung is really going down again with after sales service, very disappointing