1 reviews | Active since Apr 2019
samsung note 8 black dot on screen
i bought a Samsung NOTE 8 cellphone 6 months ago and notice a small black dot on the top left, i actually thought it was part of the side display. over the months it has got bigger and thought i send it in, the technician said it was a default on the screen and started booking it in, after close inspection they noticed a small crack at the bottom right hand side of screen hardly noticeable. i was then told all guarantee has fallen away and they cannot fix the dot as its there policy that if the screen is damaged in anyway they cannot fix it. i find this really unacceptable as the small crack has nothing to do with the defect screen, i have also googled and seen this is a defect on Samsung phones. Im not going to let this go and will take it further,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
