HMVW
Henrico Megan Vd Westhuizen

1 reviews | Active since Nov 2019

20 Nov 2019, 18:28

Samsung Note 8+ abnormal speaker malfunction!

I would like to raise my outrage with Samsung. I have send in the same device, a Note 8+ in for repairs to the same problem. Everytime being fixed and not long the same problem occurs. This device is being advertised as a waterproof smartphone but why would a little sweat make the speaker malfunction? If it wasn't for the wonderful insurance that MTN offers I would have been bancrupt fixing this phone, this device was already repaired 4 time for the same fault. As this is a company phone I'm afraid very soon I'm going to be inasurable. I would like Samsung to please advise me how to handle this.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply20 Nov 2019, 18:32
Official
Good day

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply20 Nov 2019, 18:46
Official
Good day

Herewith your reference number:    

***

Regards,
SamsungSA:^MC