Samsung note 5 out of warranty because of scratch on bezel

<p> <br />Booked my phone in at samsung (Not so) Smart care centre in roodepoort. got a Quote for R5340.90 - stating that it is out of warranty - was invoiced on 14/11/2015 not even 12 months.... so the agent asked for a proof of purchase - after having to go up and down to get a copy from Telkom i sent it to them - got a reply saying no its out of warranty for a scratch on the silver bezel - nothing wrong with the phone besides sim keeps rejecting – so I decided to just leave it and do a warranty claim from my insurance even though I think they just trying to make money off ne because the phone works fine and its just the sim problem but anyway – I have now sent about 6 mails and 10 phone calls to every Samsung number I can find just to try and get a Letter with a proper damage report confirming the damage and why the damaged occurred. – so I can process the insurance claim even though it’s a bull**** money making story. Cant believe I have to struggle this hard just so they can rip me off…. <br /> <br /> </p>