Samsung Note 5

Samsung Voc Ref: ********** 325

A few months back my stylus on my note 5 was troubling it was stuck inside my phone. I took it to Samsung Nandi Drive and was told that the stylus only comes with a 6 months warranty since it is a accessory at that time it was only +- week over the 6 months. I was advised to contact Samsung South Africa which i did and was given the above reference. I was dealing with a lady by the name of Linda. I had to contact her several times. She than assisted me an sent me the pen which was incorrect. She sent me the note 4 pen. I contacted her several times again and she informed me that she will contact me which she did not. Every time I contact her I am either told shes not available and she will contact me which she does not and if I get hold of her she tells me that she is going to speak to someone and puts me on hold and never answers the phone again and never returns my call. She is hiding from me and I am extremely disappointed with the service received from Samsung. Linda made a mistake on her side and she now she is hiding from me.