samsung note 20 voucher ****

How can a company as big as Samsung treat their customers this way???? We bought your over priced Note 20 phones with a promise from you for an e-voucher and then we have to jump through all these hoops like circus animals to try to get these vouchers!!!!! And if that is not enough we never get these vouchers and Samsung cannot even be bothered enough with all these compalints to write individual replies as the only comment from Samsung on all these complaints is the same message coppied and pasted. I have never regretted a purchase this much in my life and will NEVER recomend Samsung to anybody I know!!!!!