1 reviews | Active since Sept 2020
Samsung Note 20 voucher Marketing gimmick!!.
Firstly I am very disappointed, as I thought making the move to a Samsung device will be once of the best mobile device purchases I have done. I pre-orded my Note 20 Ultra 5G and received it on the 20th of August. I logged onto the Samsung Members App to claim my R4000 e-voucher.
On the 21st of August a received an email from *** advising that the pop submitted was not correct. I responded to that mail the same day. No response after that, until I called customer care on the 26th and they confirmed via email that the voucher code is in the process of being sent.
Fast forward to this week where i have raised this via the SamsungSA twitter account and they advised I email *** still no response. I called in on the 10th of September to ask once more and i was advised that they will look in to it. Its clear this was a marketing gimmick. I have checked twitter and Hellopeter and see im not the only one.
The results of the response will tell me whether or not we need to consult with the Marketing ombudsmen for clarity and assistance.
If you would check my profile or if anyone at Samung is paying attention. I sent the correct proof to the verify mail on the 21st of August already. Hence I got an email from the same address confirming that the voucher is being processed. I feel like you have not read my initial post as you are advising me of something I have done already done 2 weeks ago already.
If you would check my profile or if anyone at Samung is paying attention. I sent the correct proof to the verify mail on the 21st of August already. Hence I got an email from the same address confirming that the voucher is being processed. I feel like you have not read my initial post as you are advising me of something I have done already done 2 weeks ago already.