TS
Tsaki S

1 reviews | Active since Sept 2012

25 Aug 2021, 14:54

Samsung Note 20 Unltra 5G a horrible expensive piece of junk

I bought a Galaxy S20 Note 5G Ultra on contract on 3 Dec 20 through Vodacom Shop Fourways Mall and it re starts itself. When it's quiet I must chec, because it is restarting. I go to sumsung Members where it tells me about the error and request me to send report, which I have done hundreds of times. I sent the phone in for repairs at Fourways and 3 time now, I'm told they don't pick up any problems, I have shown them the error message I keep reporting to Samsung and still they return it. I pay a lot of money for this phone that is causing me so much frustration and today I am told they will not exchange it for a working phone, it's all I want, a working phone.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply25 Aug 2021, 15:04
Official
Good day Tsaki ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM