samsung note 20 tv promotion

In December 2020 I purchased a new phone on contract this was the Samsung Note 20 which came with a free Samsung 32inch smart TV. This was made known to me by the sales consultant at the time, the consultant advised me to register on the app and I will receive the TV as stated in the monthly catalogue (as the latest promotion with regards to this specific device). However, to my surprise I never knew this would be an impossible and lengthy procedure. I am so disappointed to have received the news that my claim was unsuccessful due to a miscommunication with the SABC regarding my TV license which was on my wife’s name, the issue was then resolved, and I therefore had to produce the proof of payment which I did. The claim was then successful. I was contacted by one of the employees of Samsung to advise me that my TV will be delivered after 8 days this goes after I had to speak to Samsung international. However, I have still not received my TV as promised I would like to know what further steps I should take? I am very disappointed in a WORLD RENOUND company that miss treats their customers and do not stick to their word on when the promotional item will be delivered. I would like answers ASAP as I would like to know how much longer I should wait for what belongs to me as stated in the agreement, I have also done further research about this problem regarding the tv and the promotion and its been said that I am not the only customer who is experiencing the same issue and the same people are named in various complaints on different platforms. So I am not the only customer experiencing this problem. It is very disappointing as SAMSUNG is supposedly the best electronics company but as far as I am concerned, I would however not recommend Samsung as their customer service is atrocious and they don’t have the customer at heart unfortunately. Its so sad that I must be sent from pillar to post for something that belongs to me there was no running around when I purchased the device and there is no running around when the monthly instalment is deducted unfortunately. I spoke to A lady by the name of Tazlin this was after I had complained to Samsung international, she had contacted me and promised me that my TV will be delivered in the next 8 working days however I am still waiting???? Samsung note 20