Samsung NOTE 20 (BAD SERVICE AND NO ONE CALLS BACK)

I see I'm not the only one...I pre order my samsung note 20 on the 22 August and signed contractor upgrade through Vodacom, I have ever since being battling to get my extras and voucher as per advertising, SAMSUNG constantly says that their lines are busy they give a ref number and tell a person they will contact u back, this never ever happens....I have so many ref numbers ...have sent so many emails...once again today i managed to get through to the correct department spoke to Aletta she to can't give answers to why and what's happening....Aletta said she will follow up and esculate, this has been escalated numerous times......I I took this phone for the extra and expect to get what was advertised...I'm not giving up SAMSUNG NEXT STEP OMBUDSMAN