1 reviews | Active since Oct 2021
Samsung Note 20 - 10 months later still no TV as promised
This has been my worst experience to date. I bought a Note 20 and was supposed to get a TV with it. The note 20 was purchased in December 2020 and 10 months later I am still being fed BS
I called every two weeks after the 3 month period and I get told there's no stock or I am on the list for when stock arrives.
Countless excuses , at the 6 month mark I was promised a set of buds as a token of apology as there is still no stock available. Still nothing delivered to this date.
10 months of emty promised from a big company like Samsung is really ridiculous.
I have owned every note series that Samsung has produced to date, I buy everything Samsung and advocate Samsung over anything but this customer service and satisfaction is making me think otherwise.
I do understand that it's covid , the looting and what ever else I was told but did Samsung stop making TVs ? I don't think so ..
What is the real story here ????
Very un happy with all the lies and emty promises
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
