Samsung - not your sollution in 24-48 hours

When planning to buy any Samsung product, please verify what service you might expect when dealing with Samsung customer care. I have tried numerous times to get answers from them after my television was sent in for a warranty claim. They do not honour their promises when they say they will react and call back in 24 to 48 hours. I tried contacting their “mail the CEO” on the web, with the same result. When ever somebody does phone, they cannot answer questions because they need to confirm information with somebody else, and then the dreaded - “we will contact you in 24-48” hours. My ordeal started on the 19th of October, and still no closer to a resolution. Just closer to we next “we are so sorry for the problem, somebody will phone you in 24-48 hours” Seems they also have various levels of escalation teams - so dont expect much if they state they will escalate your case. Please also confirm where your closest Samsung repair tech is located