MG
Mandie G

1 reviews | Active since Apr 2013

31 Mar 2022, 00:08

Samsung not the same!!!!!!

I have always loved Samsung and no one can convince me that any other phone is better. But i have been horribly disappointed. I have a S21 and it is the worst i have ever had. It looses bluetooth connection. When i type it freezes. It will keep on playing the sound of an app in the background even after i have closed it. There are days that i dont hear my phone ring or messages coming in. The battery DOES NOT LAST and that is some of the things i remember. My husband has the same phone and is also experiencing the same issues...we are paying so much money for a phone that is horrible...very very disappointed

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 Mar 2022, 07:50
Official
Good morning Mandie, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^SS