AP
Adrian P
1 reviews | Active since Jan 2021
04 Mar 2026, 17:43
Samsung not responding to free galaxy buds claim
I purchased a Samsung smartphone and as part of the deal you can claim galaxy buds, which I did, received an email stating it was successful, now I can't get hold of anyone at Samsung to find out where the buds are as no one replies to any emails.
This is really poor
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Replies (1)
Samsung South Africa's replyOfficial
04 Mar 2026, 17:46Good day Adrian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply04 Mar 2026, 17:46
Official
Good day Adrian
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK