US
Uwais S
1 reviews | Active since Aug 2025
01 Aug 2025, 11:50
Samsung Not Paying out for Trade In
I have submitted a trade in device for my S25 Ultra, which was confirmed with a payout date of 11 June.
To date, no payment has been received, and Regener8 is not responding to any calls/mails.
The Samsung Electronics call centre has also been unable to assist.
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Samsung South Africa's replyOfficial
01 Aug 2025, 11:52Good day Uwais
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply01 Aug 2025, 11:52
Official
Good day Uwais
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM