Samsung not on song

The tv is under warranty, called Samsung to report the fault. was advised that the tv is still under warranty and I would receive a call within 72 hours. I call in after 72 hours and I'm told that the center that was booked doesn't service my area, no call to let me know.....

I now have to wait a further 72 hours as if I haven't called in already .... terrible service. how hard can it be to book an accredited service center? should've stayed with LG