Samsung not living up to promise

<p>I have been trying to get my screen repalced on my Galaxy S5 which comes with screen replacement insurance called ADH. I have tried to claim but i keep getting the run around saying i need to provide proof of purchse and contact etc. I now have t run around asking Vodacom for documentation so that i can send it to ADH. This has been going on for two months now and stil no end in site. This should be a simple and easy processes but ADH seems intent on not fixing my phone. Great sales ploy offering insruance but in the end they dont do what they promosed. Terrible service.</p>