Samsung not keeping to their offers and no proper support or communication

Last year November I upgraded to 2 Note 20's and took the special to receive the 2 tv's. Beginning of 2021 Samsung advised I have to pay my tv license up to date. I did that in April. Since then they have advised they are out of stock. August they advised they will receive stock in September, In middle September they confirmed they have stock and will arrange delivery. Up until today, 5 November, no contact or any replies on my mail have been received to when I will be receiving my tv's. If they are not to send the tv's they should be honest and I will know that my dedication to Samsung the past 12 years are to come to an end.