Samsung Not interested to assist customers, only making excuses

Date 4.06.2021 After complaint on Monday 31.05.2021. Against Samsung and other 3 companies Samsung phone me again yesterday after the conversation that I had with them on Monday afternoon, where they did not want to take responsibility for faulty device purchase. I Did tell them on Monday this will not do this is their product and they had to take responsibility. The gentleman said he will get management to phone me and escalate the matter. Well yesterday- so a Gentleman from Samsung phoned me again and brought it under my attention that I must take my phone to the nearest Samsung, in order for them to do an assessment on my phone, and since I am residing in the Vaal my closest out let is Clearwater.

Now come on this is unexpectable. Which I told him so I must drive all the way out to Clearwater with my car and no guarantee what so ever from Samsung that they will replace my faulty device… so jet again I should pay to go to them. No, I am the consumer I told the gentleman he can tell is Manager to get in to his car a fetch the phone from the Vodacom repair shop. Since I still don’t have my phone and it is week no 2 for Re-repair? He (consultant) got a little rude and did not give me a chance to express my emotions where I also had to tell him I am talking now. Listen Samsung it is your responsibility to ga an extra mile for your customers the consumer doesn’t need to go an extra mile for you. You are a world-wide company that is very big and I can assure you I am not the only customer that is disgusted with the way you are handling consumers.

Lastly let understand this very clear. I bought a faulty device I myself had to take it to an repair shop twice (I still don’t have this device). The faulty device which I only had for about 2 weeks is your responsibility since you are the manufacture of this device. You should take responsibility and replace my device on your bill, if you want to send it for an assessment you should came to the Vaal and fetch it. This is your responsibility not the consumer.

My complaint is against three company’s Sterns Vaal Mall (selling me a faulty device) Samsung ***ner of device that was faulty and no response to emails or phone calls Vodacom- (Second sales person just plain rudeness On the 30 March 2021 a bought a new device at Sterns due to the fact that my phone was stole 2 days ago. Bought a A03 core x2 one for me and new device for my mom. Week in with this new device I did notice that I am struggling to charge it so I thought it was my 2-point plug, bought a new plug. Problem still went on sometimes it takes up to 6hrs for it to charge. Finally, I have time to go back to sterns regarding this issue, they took my phone and put it on charges and shows me that it is charging but the more I try to explain that I am struggling with it to charges at home the more they insisted its charging there But I feel there is a problem I can go to Vodacom repair shop across Vaal mall. Since it was a public holiday, I had to wait till the Monday to finally go to them. I book in my new device for the first time by them which it took them 2 weeks almost to inform me that my phone is ready for collection so on Saturday 15 May 2021 I collected my device, lady that was assisting me also struggle to find my device but eventually got it take it out of bubble wrap and handed my device to me. Informing me they have change the battery, I left j got home and put it on charge. Sunday morning, I ve notice my phone when the sun shine rays came through my window that it seems to be a very fine hairline crack on my device stretching from the bottom of the right-hand side to the middle of the left hand. Picked up my phone then I saw nothing thought to myself perhaps just and hair Monday 17 May 2021 during the course of the day I notice the crack again and it is more visible. Regardless of the crack jet again I was struggling to charge the phone it went completely dead and struggle to switch on, On the 22 May I took my phone back to Vodacom since that was the only day I had to go to the shops (long working hours). At my arrival at the shop when I handed my phone to another lady (not the same one that previously assisted me) I told her my problem and that this is my second time to bring it in for repairs and informed her about the fine hairline cracks Her response is as follow. This phone has never been it to my shop for repairs!!

And you cannot say that we cause the crack we have a device that looks like a card that we take over the phone when clients come to fetch their devices. But this phone has never been here. I calmly told her I came to fetch it on the past Saturday, and another lady assist me. That was sitting next to her last week. She realized then that a mistake has been made when booking the Job card. Then she rudely showed me that my phone is charging on her chargers I told her jet again it does not work from my home it does not want to charge , then she showed me that it is charging> my response was please just check when I am at home lit does not want to charge, she took it off and put it back on again. And realized that it does not want to charge.

She rebooked it back for re repair and written on the job card hair line crack. Job no ***. Till today I still do not have my device. I even send Samsung 2 emails regarding this matter of my new device that was damaged when I bought it – no response Tried phoning Samsung Only recording no one picks up I v been using Samsung for so long I can remember when the D500 came out I bought myself one.

I need this to be sorted I want my device replaced not repaired.