AW
Andrew W
1 reviews | Active since Jul 2016
24 Jun 2020, 10:03
Samsung NOT interested in backup
My wife received a Samsung Gear Fit2 Pro Watch as a present and the watch strap broke off within 6 months of new. Despite NUMEROUS .... LONG ..... FRUSTRATING phone calls and 5 emails (which HAVE been read - read receipts) Samsung HAVE STILL NOT provided a way forward. EXTREMELY DISAPPOINTING and FRUSTRATING.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
24 Jun 2020, 10:05Good day Andrew
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
Samsung South Africa's reply24 Jun 2020, 10:05
Official
Good day Andrew
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
LZ
AW
Andrew W's updateReviewer Update
24 Jun 2020, 10:08Thanks you for (automated?) response. I look forward to response and feedback as to the way forward and resolution. WHY does one have to resort to Hello Peter (Thanks to Hello Peter) to get a response, What about the NUMEROUS FRUSTRATING phone calls and UNANSWERED e mails.
AW
Andrew W's update24 Jun 2020, 10:08
Reviewer Update
Thanks you for (automated?) response. I look forward to response and feedback as to the way forward and resolution. WHY does one have to resort to Hello Peter (Thanks to Hello Peter) to get a response, What about the NUMEROUS FRUSTRATING phone calls and UNANSWERED e mails.