1 reviews | Active since May 2016
Samsung not honouring warrenty
Good day I brought a Samsung Home Theather Seapker bar (cost me a fortune at R6500) in mid 2013. Start of 2015 I discovered the Blu-ray player is not working. I took the unit in for repair, after I got it back it still had the same issue. I took it in another 3 times, and everytime the repair centre vowed it was fixed this time. This continued for a year. After I got it back again in Januarie 2015 and it was still not fixed I contacted Samsung for help. To my utter surprise and disguise, after almost 3 months of argueing I got the answer that since the unit is out of warrenty now Samsung can not replace the unit ( was still under warrenty when I took it in for repairs) I am only intitled to a depreciation discount on a new unit. Oh, and the unit can not be repaired because there is not a replacement part for the Blu-ray player. To further complicate things, the replacement unit they are offering me CAN'T play Blu-rays, costs about R2000 less than what I paid for my Home theather system AND I have to pay in R2400. Now my question is, how is Samsung not honouring their warrenty Terms and Conditions??? I took in the unit still under warrenty and now because samsung stopped producing the unit (but you can still buy it at many stores) it can not be fixed so I have to basicly buy a whole new Home theather system out of my own pocket. I feel this is very poor service on Samsung's side and I am even more sure that this is not samsung's image that they want to send out to it's consumers
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the issues you have had with your Samsung Blu-ray player. We have escalated this already and a senior service executive is currently looking into all the concerns you have raised.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the issues you have had with your Samsung Blu-ray player. We have escalated this already and a senior service executive is currently looking into all the concerns you have raised.
Kind Regards
Samsung South Africa
