1 reviews | Active since Jun 2016
Samsung not honouring warranty claims
It is with great disgust I am writing this review, I have a Samsung french door fridge model RF31FMESBSL with S/N : 078A43BH60003W Rev .07. which has stopped working on the 23rd of October 2022 already. Your contractors Utechnologies has sent someone out and confirmed it was the compressor that is faulty, when Walter cam out and replaced the compressor he has said it is not working because the compressor is for Rev .01 and not Rev .07. This was on the 4th of November, he told me that the right compressor needs to be ordered and Utechnologies has told me you (Samsung South Africa) do not have stock of it.
Today (the 15th of November) the technical manager of Utechnologies tells me (after I called them numerous times the last two weeks) that you, Samsung South Africa, told them the Rev 01 compressor is supposed to work on that fridge since it's compatible and Rev 07 is discontinued (how the hell does that work?) and they will be coming out tomorrow to try and fix it. My fridge has already started to get mould inside since you guys take so long!
I am really getting tired of the bull**** and excuses since it now seems an earlier revision (older) of the compresser now needs to be put in my fridge since it's a warranty claim.
I will make sure to tell everyone not to buy a Samsung fridge or any other appliance for that matter since it means f*all.
