WR
Werner R
1 reviews | Active since Dec 2018
07 Sept 2022, 18:03
Samsung not honoring warranty !
Samsung A52S purchased December 2021 . The phone has a issues with moisture in charging port (phone was never submerged or in contact with water ) phone is also advised as water resistant . The phone was sent to SSS cellular for repair under warranty . I was sent a quote for repair to the tune of R 7700 . When I made inquiry into what this was for . I was informed that there was a small crack on the screen and the charge issues will not be cover under warranty because of this . The small crack on the screen has nothing to do with the charging port issues . Samsung will do anything to repudiate the claim under warranty .
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Replies (1)Samsung South Africa's replyOfficial
07 Sept 2022, 18:05Good day Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply07 Sept 2022, 18:05
Official
Good day Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
