gG
goldhawk G

1 reviews | Active since Jun 2016

21 Jun 2016, 09:15

Samsung Not Honoring warranty

<p>Samsung claim that the phone is cracked. The image shows otherwise. The say there is a hair line crack, but as you can see from the image there is no such crack. As one knows a phone screen still functions adequately even with a cracked screen. This is the second time Samsung have not honored a warranty on a phone.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2016, 14:23
Official
This is to acknowledge receipt of your complaint. Please note the query is currently in escalation with our Voice of customer team under reference number: ********** 837. A senior customer service executive will contact you with further advise on the matter. Regards, Samsung Team