PB
Philip B

1 reviews | Active since Aug 2023

03 Aug 2023, 16:29

Samsung NOT honoring dishwasher warranty claim

I lodge a warranty claim with Samsung (on 26/06/2023) due to an error code “LC” (internal leakage) on my dishwasher. During the technician’s call-out, rusty marks and localized breakdown spots of the stainless steel protective layer on the inside bottom of the dishwasher were discovered, with two tiny needle-size holes (cavities). It is evident that these tiny holes were caused by pitting corrosion. I received Samsung’s report (which is of very poor standard and baseless) rejecting my warranty claim and stating the water leakage resulted due to “physical damage” which is not covered by warranty. No mention was made of the rust, the pitting corrosion or what form of “physical damage’ it is or possible causes. There is no physical damage, other than the needle-size holes cause by pitting corrosion. It is evident that the stainless used is inferior and of a low grade. You do not expect the protective coating breakdown and corrosion of a dishwasher’s interior to take place already within 2 years! I responded with a detailed report and photos to Samsung’s report and requested the case to be re-opened. They don’t even have the decency to respond to my email and/or report. I will NEVER buy a Samsung product again!

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Replies (2)
Samsung South Africa
Samsung South Africa's reply03 Aug 2023, 16:31
Official
Good day, Philip,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NP 
PB
Philip B's update03 Aug 2023, 19:28
Reviewer Update
Please be more clear. Are you saying that Samsung still don't regard this as a warranty claim?? PLEASE substantiate your conclusion with facts and reasons ! You CAN"T just say " Physical damage" ... With all respect, this is a laughable conclusion, and baseless! Do you have any technical now-how to make this senseless conclusion???