Samsung not honoring agreement

14 May 2021 - I contact Samsung to get my fridge repaired. It is leaking water and the water dispenser has stopped working. They send Liprtronics around who replaced 3 components at a const of R2599, This did not fix the problem. Liptronics came back a total of 5 times - and eventually conceded that the fridge could not be fixed.

I had mulitple phone calls to Samsung to where they told me that Liptronics had said the problem was solved so warranty was void and I explained to them the problem was never fixed! Eventually on 10 Jan 2022 a Lesley from Voice of the Consumer department told me he had arranged a replacement fridge. All I had wanted was my repairs refunded, so was pleasantly surprised. He told me I would bbe contacted. I phoned two or three times after that and he was either unavailable, or said I would be contacted.

Eventually on 2022-05-03 I phones Samsung again and a Lucia said that a return had been authorised and that I must go to the store I bought the fridge from and speak to an Adam. She gave me the return number.

The store collected the fridge and refunded me the original purchase prise. The store then phoned me on 20-05-2022 telling me Samsung is not honoring the return. I phoned Samsung and asked that a manager listed to all the recording and contact me. I was told by Kholisile that the store had collected my fridge and refunded me, so any further issue was between the store and them.

The store has phoned me three times since then asking for additional details since Samsung refuses to honor the return.