Samsung Not honoring a promise

Hi >>> >>> I have gone via your website chat and received no answer. >>> >>> I purchased 2 x Samsung S9 plus devices this past weekend. When I >>> got home I started them up and registered. The problem is that when >>> one purchase the devices and it is in the promo period for the >>> device I expect to see my free bennefits in the Members App as directed. Samsung link: https://www.samsung.com/za/offer/galaxy-cover-voucher-promo/ >>> >>> When I loaded the Members App I have nothing. There is no Free >>> vouchers to redeem. On neither of my Samsung S9 plus devices. These >>> are premium devices with premium price. >>> >>> Please can you advise what I am getting on Members for a deal for >>> purchasing 2 x R16000 + Devices? >>> >>> I do not want to jump through hoops to make this happen. Please I >>> just want what was shown. >>>