Samsung Not Fixing Device

My wife got a new Samsung S6 Edge on 25th of May. She returned it Vodacom 4 U Brooklyn on the 2 June. The technician confirmed that it was a out of box failure with errors including getting hot, self restart, signal lost, no internet, no wifi, ect. <br> It is the 18th of July and i have not received any information. I have spoken to the regional manager of Samsung and he promised me that he will give me feedback every day --- this did not happen, He then said my phone will be at the shop on Thursday --- this did not happen. ( i have all calls recorded to confirm these allocations.)<br> The phone was 1 day late for out of box failure because my wife was more than 8 months pregnant and could not drive herself. Since then we had out baby girl but could not share any of the moments with friends... thanks Samsung for the worst service ever and taking away the special moments in my life.