Samsung not delivering on its promise

I bought a Samsung S22 plus at vodashop Centurion on the 20th which is supposed to come with a watch and buds. I was told that the watches were out of stock and that I would receive a call to come and collect. I was also told that I have to order the buds online. I went home and tried to order the buds but I kept getting an error message. I logged in to the chat platform and the person I was chatting to told me to send an email and that I would receive a reference number and a phone call. I did that immediately. 10 days later, my email has not been acknowledged, let alone responded to. I again 2 days ago made phone calls and was told that I would be assisted with the claim for the buds because there seems to be a system issue. I was sent a new link which I completed and received confirmation that my buds would be delivered. I am still waiting for that and I hope they will indeed be delivered. When I asked about the watch, I was told that a different department deals with watches. I was given their number and when I called, I was told that the department that had sent me to this other department should have assisted me. I was essentially sent from pillar to post, and I was not assisted. Im essentially paying for a product I dont have and the vodacom shop I bought the phone from is not helping because they don't want to take any form of responsibility. If Samsung is selling phones as advertised, to include buds and a watch, why does the quantity of the phones not match that of the watches? The process of claiming for buds is also ridiculous. It seems to be designed to frustrate customers so that they end up just leaving it. If the phone comes with buds, why not include it in the box??? Thats besides the point that you have to buy a charger separately for R1 000.00. Im extremely frustrated with both Samsung and Vodashop. I have been a loyal customer of vodacom and Samsung for decades. This experience has left a very bitter taste in my mouth and that of many other people I have spoken to