Samsung not delivering on customer service

<p>Good day,</p> <p>I just visited one of your branches to hand my phone in for a fix on the back screen. As per my registration to the warranty with the help of my service provider, I was told it would come to an end in September. Not that it was tied to a specific date.</p> <p>Apparently, after having now downloaded this app in the store, my warranty has expired. I now have to pay cash to fix my backscreen. This is the worst form of customer service I have ever experienced. I have missed the date by 5 days (and not because of my own fault might I add) and now I have to carry the burden.</p> <p>I would have atleast expected Samsung to send through an email to warn me that the warranty is going to come to an end. I work with a service provider as well and I warn my clients a month in advance that their service will be expiring. Why can't an International company like Samsung level that kind of customer service. I am not happy with the fact that I was not informed that my warranty has expired. I will take this up with all the necessary forums to communicate my distrust in the Samsung system. You are just their to make money off of your poor consumers. Not even the courtesy to inform us of important matters such as our warranty expiring. I am sending this to you now and I hope that this is forwarded to all the necessary people as I promise you now I will not leave this query be till I hear from the highest possible authority why I was not informed of my warranty expiring. Why do I apply online then?</p> <p>I hope to hear from a consultant soon.</p> <p><br />Merike du Plessis <br /><br /></p>