Samsung not covering handset

Item: Samsung South Africa
Rating: 1
Author: Justin H

Button came off S8 when I took off phone pouch. Samsung has voided the warranty on the complete handset. Apparently "It is the first time that it has EVER" happened. I have had the phone for a year

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Replies (1)

Samsung South Africa's replyOfficial

13 Feb 2020, 14:37

Good day Justin,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:

^LP

Samsung South Africa's reply13 Feb 2020, 14:37

Official

Good day Justin,

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:

^LP