Samsung not Committing to Deals and Promotions!

To whom it may concern,

Samsung rewards together with MTN had a promotion running where you receive a free 32 inch Samsung TV when purchasing (cash or contract) a Samsung galaxy S8 between the 15th - 18th of December 2017.

I app**** and received the S8 on the 15th of December 2017 and followed instructions on claiming the free TV. The instructions were claiming the device though Samsung rewards, which directed me to a website in my browser that I completed in the time frame specified.

After some research and phone calls, I found where I should direct my complaints to. I have been logging complaints to ********** & ********** starting from the 8th of January and every time I receive a response back stating that they apologize for their delayed response and someone will contact me shortly: Ticket#[132548] Ticket#[134062]

I have included all my documentation proving that I purchased the S8 and submitted the claim within the claim period - yet no one has bothered to confirm the status with me complaint after complaint? If Samsung was going to promote their device with an awesome deal/promotion, they should stick to their guns and deliver!

This pathetic service was not expected from Samsung according to me. I have been a loyal Samsung user for years but am doubting Samsung's integrity and willingness to keep the customer satisfaction at high standards. I really do not know what happened to you guys...

I would love to here back from Samsung but I am not keeping my hopes up.

Sincerly Pierre