Samsung not backing up their products or responding to queries RECEIVED

Item: Samsung South Africa
Rating: 1
Author: Andrew W

I have sent AT LEAST 12 e mails (over a few weeks) to Samsung asking for feedback on a warranty matter. They have received and opened (I DONT KNOW if they ACTUALLY READ?) ALL the e mail/s (?). I have received NO official feedback from them to date. It SEEMS to me, from Samsung's LACK of response, that they are JUST NOT interested in their customers and supporting their products.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

01 Jul 2020, 07:54

Good day Andrew,

We have noted your concerns and your query has been escalated to our Voice of Customer team.

We apologize for the inconvenience caused.

A senior customer service executive will contact you with further advice on this matter.

Regards,
SamsungSA:
CK

Samsung South Africa's reply01 Jul 2020, 07:54

Official

Andrew W's updateReviewer Update

01 Jul 2020, 09:54

I dont know if this is an automated response but I've sent OVER 12 e mails - NO official response or ANY feedback ....... AND commented on Hello Peter before and received a commitment to, I quote "contact you with further advice on this matter". ....... STILL NOTHING official or constructive feedback from Samsung. I RE itterate - Samsung , seems to be, JUST NOT inmterested.

Andrew W's update01 Jul 2020, 09:54

Reviewer Update