SO
Sudhir O
1 reviews | Active since Dec 2020
27 Jun 2025, 05:47
Samsung not allowing me to purchase Samsung care plus from them!!!
I am writing this message as 2 days ago I purchased a brand new samsung z fold 6 512gb and set the phone up. However samsung isn't offering me the samsung care plus option for it. Whenever I punch in the imei to register. It either says invalid or not supported in the country. I am confused!
This is not on. I opened a sealed boxed device only to have problems like this! Fix this samsung !
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Samsung South Africa's replyOfficial
27 Jun 2025, 05:49Good day Sudhir
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Jun 2025, 05:49
Official
Good day Sudhir
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM