Samsung not addressing customer complaints and issues timeously

Purchased a Brand new Samsung 27kg Top loader from GAME, was delivered with a faulty motor Thursday 29 May 2026. Reported it to Game Customer Care the next day. It's now been more than a week that I'm struggling to get a replacement machine or a credit note. Ticket Number *** was opened for a REPAIR. I was advised that this will take another week to resolve by Samsung. I don't need a REPAIR I bought a BRAND NEW machine! And need a replacement of the Machine that was delivered FAULTY!!! Not sure if this will help at all to get the issue resolved, as I see all everyone receive back is a standard reply..... sub-standard service for a major brand!