Samsung: NOT A SATISFIED CUSTOMER

Good day,

I purchased a Samsung A3 Core on 22 February 2021 and I am not happy with the product!!

1. When I purchased the phone I was under the impression that it was a dual sim. When I got home and opened the sim compartment the phone was a single sim unit. I then thought that I had read the adverti*****t wrong. Later I saw the adverti*****t again and there it was advertised as a dual sim. When I enquired about this I was told that the store assistant should have asked me if I wanted a dual sim because the phone comes in both. When I asked the store assistant about it, on 31 March 2021, she told me that she doesn’t know why she didn’t tell me about it (she was the same person who helped me when I purchased the phone). 2. The phone broke on 21 March 2021. It just suddenly went black and would not charge or switch on again. The phone did not fall once or have any other issues prior to this. I then had to send my BRAND NEW PHONE in for repairs. I sent the phone in on 22 March 2021 and received it back on 31 March 2021 (this process at least happened quickly). The box that I had to send with the phone was completely ripped up (I use the boxes to store all the necessary documentation for the phone in as well as the sim key, now I can’t do that anymore) and the phone was extremely dirty. It looked like someone ate something oily and worked on my phone with dirty hands. It was so dirty that I had to clean it with a Dettol wipe because I was afraid for all the germs and illnesses that could have come with the phone. 3. The battery was low when I received it (which is understandable). I went home and put the phone on charge. It would charge for a few minutes and then stop charging and so forth. I used the charger that I received with the phone when I purchased it (not any other charger). Later when I went to check on the phone again the charging block was so warm that it BURNED me!! This is unacceptable. I want my phone replaced!! I cannot work with this phone. I am scared to charge the phone now (what if it catches fire???). I feel that it is still a brand new phone and should not have given ANY problems for at least a year.

I really expected better from Samsung!! This was my first experience with Samsung and it wasn’t a pleasant one!

Not a satisfied customer!!