Samsung - not a Client Service Department, but a First Line of Defense.

Samsung estore (or just Samsung) does not have a client service department.

Since Dec I've been ranting about their dismal service (ref ZA***). Today, Dec 28 we still do not have our refund for a product bought five months ago and used for less than three.

Their so-called service department is nothing more than a first line defense. You can't talk to supervisors, you can't get to a senior person (the "CEO line" kicks back to the Service Department) and you get someone new every time you phone, who goes through everything again and cannot really help.

We found only one person who returned calls, but she did not have enough authority to expedite matters, but messages to her are not delivered.