KT
Karin T

1 reviews | Active since May 2018

05 Oct 2022, 11:00

Samsung No(p)e 20!! (Note 20)

I have always been a faithful Samsung client thus I currently own a Samsung Note 20, Galaxy Watch 3 and Galaxy Watch 4. For the last 2 months my Note 20 started to frequently randomly restart. It is a year and a half old and is still in mint condition. It also started having very weak mobile and mobile data reception. I really can't use my phone under the above mentioned conditions and am seriously considering to leave the Samsung Ecosystem and switch to Apple as soon as I am able to buy a new phone because I am dissapointed that a phone like the Note 20 with it's "premium quality" and price is doing this. I can hardly use it anymore! I will not recommend to friends and family to buy Samsung mobile phones ever again.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 Oct 2022, 11:06
Official
Good day, Karin,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^JL
KT
Karin T's update05 Oct 2022, 13:15
Reviewer Update
Thank you so much! I can't take calls, please contact me via email: ***