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Anisa D
1 reviews | Active since Apr 2021
17 Mar 2022, 11:17
Samsung Non delivery
I purchased a Samsung S21 FE from MTN and received the device on the 02nd of March 2022 but the device comes with a Tab 7 which I have redeemed from the Samsung app and got confirmations from Samsung that it will be delivered in 4 to 5 working days this was on the 4th March its now the 17th no one has contacted me I keep trying to call Samsung with no luck I have sent emails no replies I am so tired of the bad service we have to put up with
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Replies (2)
Samsung South Africa's replyOfficial
17 Mar 2022, 11:19Good day Anisa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Mar 2022, 11:19
Official
Good day Anisa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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Anisa D's updateReviewer Update
25 Mar 2022, 19:16It has been over a week now and still no resolution not even a call to let me know when I can expect to receive the Tab
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Anisa D's update25 Mar 2022, 19:16
Reviewer Update
It has been over a week now and still no resolution not even a call to let me know when I can expect to receive the Tab