MdPO
Magda du Preez Oosthuizen
1 reviews | Active since Sept 2020
21 Sept 2020, 22:45
Samsung -No vouchers as part of deal package
Upgraded online last day of promotion 23rd aug. Agent guarantee its valid for r4000 voucher for galaxy ear buds (deal was for pre-order). received phone (delivered at home) 25 aug. Since then no joy in getting voucher. Sent emails and got vodacom to sent all paperwork via email to *** 3 ref nrs so far.lady phoned last wednesday.confirmed i will get voucher before friday. Just another week of nothing. No answer or replies to any email. NO VOUCHER. Why not then sent me the ear buds of r3999 that was part of deal???Can samsung please pay back my care deal of r499. Please fetch phone and cancel upgrade deal.
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Replies (3)
Samsung South Africa's replyOfficial
22 Sept 2020, 08:46Good day Magda
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Samsung South Africa's reply22 Sept 2020, 08:46
Official
Good day Magda
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for choosing Samsung.
Your query has been escalated to the promotion team for further assistance.
Samsung does apologize for the inconvenient caused.
Regards
SamsungZA:
LZ
MdPO
Magda du Preez Oosthuizen's updateReviewer Update
22 Sept 2020, 12:25same old story since the 26 august. why dont you tell us what is the truth instead of escalated every time. cannot believe that managers are never on duty but get paid to do job. first time ever that samsung service is non existence. i am a big note fan but believe me no more. i want to know how do i apply for the samsung care R499 to be refunded. come fetch your phone. samsung is a no go. has anybody thought of reporting them to the ombudsman?
MdPO
Magda du Preez Oosthuizen's update22 Sept 2020, 12:25
Reviewer Update
same old story since the 26 august. why dont you tell us what is the truth instead of escalated every time. cannot believe that managers are never on duty but get paid to do job. first time ever that samsung service is non existence. i am a big note fan but believe me no more. i want to know how do i apply for the samsung care R499 to be refunded. come fetch your phone. samsung is a no go. has anybody thought of reporting them to the ombudsman?
MdPO
Magda du Preez Oosthuizen's updateReviewer Update
30 Sept 2020, 10:21typical still no any feedback or answer from samsung. just wait wait wait. How long does your staff take to do their jobs. why getting paid for now work. you worse than the ANC. believe me this is the last. will tell all stay away from SAMSUNG. NO CUSTOMER SERVIVE. CANNOT COMMUNICATE OR GIVE FEEDBACK. TAKE MY R499 AND CLAIM THEIR IS NO POLICY SO HOW DO I GET REFUND,!!!
MdPO
Magda du Preez Oosthuizen's update30 Sept 2020, 10:21
Reviewer Update
typical still no any feedback or answer from samsung. just wait wait wait. How long does your staff take to do their jobs. why getting paid for now work. you worse than the ANC. believe me this is the last. will tell all stay away from SAMSUNG. NO CUSTOMER SERVIVE. CANNOT COMMUNICATE OR GIVE FEEDBACK. TAKE MY R499 AND CLAIM THEIR IS NO POLICY SO HOW DO I GET REFUND,!!!