RB
Richard B

1 reviews | Active since Jun 2016

02 Aug 2016, 13:20

Samsung no support

<p> </p> <p>I submitted a support request on the Samsung website about a week ago filling in all the fields only to get an email back the following day requesting the same information that was filled in on the form. I then tried to reply to ********** that was requesting the information. In the end all I was trying do was find out why the overpriced washing machine I bought five years ago is giving me an error and who I can phone to fix it.</p> <p>However Samsung support has no support to speak of the forms clearly are not working and secondly the person who answers the emails from the account ********** has marked my email address as spam.</p> <p>Every time I try to email ********** I get</p> <p>This message was created automatically by mail delivery software.</p> <p>A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on antispam3-cpt4.host-h.net.</p> <p> </p> <p>The message identifier is: 1bSNHb-0002Cp-UR</p> <p>The subject of the message is: RE: [Re]FE Error</p> <p>The date of the message is: Wed, 27 Jul 2016 13:45:46 +0200</p> <p> </p> <p>The address to which the message has not yet been delivered is:</p> <p> </p> <p> ********** <p> </p> <p>No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.</p> <p> </p> <p>This company has the cheek to charge top dollar for products that it can’t even support properly. You are a joke Samsung.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply08 Aug 2016, 09:23
Official

Hi Richard

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 522
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply11 Aug 2016, 13:41
Official

We thank you once again for voicing your concerns through to Samsung Head office. Our Senior service executive has been in contact with you to advise accordingly.

Kind Regards
Samsung South Africa