Samsung No Rewards

I purchased my Samsung S9 in May 2018. The rewards available on my deal included the docking station and a 128mb memory card.

I activated my rewards on the 05/06 - i can see thebtransaction result on the rewards app. The terms stipulated the delivery takes around 4 weeks. It also required a delivery address and confirmed a courtesy call will be made to confirm the delivery day.

I never received any confirmation of this activity and of course there isn't a contact person so you wait essentially.

But then about 2 weeks ago, I received a call from the "courier service" saying they are at my door. And it was the day no one was at home. I asked for him please to arrange delivery for another day or give me a contact number so that I can make that arrangement. He was so rude and told me perhaps someone will deliver the following week. Again no confirmation so that I can arrange for someone to be home.

I haven't heard from said courier service and I am unable to track this through Samsung.

I bought into this deal because of the extras. I'm really disappointed in this service.

Disgruntled user