SG
Simon G
1 reviews | Active since Nov 2015
24 Nov 2015, 18:14
Samsung no parts for home theatre just 2 years o
My Samsung home theatre is just 2 years old but Samsung no longer has parts to repair it. They refuse to help and refuse to get back to me. My query has remained unresolved at their call centre for over 6 weeks now. Samsung's Innocent, Ashana, Siyabonga and Keyo all promised to get back to me but none of them have. Samsung clearly expects me to now throw this unit out after 2 years and buy another one.<br> <br> Would I ever buy another Samsung product?
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Samsung South Africa's replyOfficial
25 Nov 2015, 08:06Hello simonmgawronsky,
Please be advised we noted your concerns.
The query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Please be advised we noted your concerns.
The query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply25 Nov 2015, 08:06
Official
Hello simonmgawronsky,
Please be advised we noted your concerns.
The query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Please be advised we noted your concerns.
The query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team